:root{color:#111827;--color-primary:#3b82f6;--color-primary-strong:#2563eb;--color-primary-soft-bg:#e8f0ff;--color-primary-soft-border:#c7dcff;--color-primary-soft-text:#1e40af;--surface-card:#fff;--border-subtle:#e5e7eb;--text-primary:#111827;--text-muted:#6b7280;--badge-draft-bg:#fef3c7;--badge-draft-text:#92400e;--badge-review-bg:#e0e7ff;--badge-review-text:#3730a3;--badge-active-bg:#dcfce7;--badge-active-text:#166534;--badge-archived-bg:#f3f4f6;--badge-archived-text:#4b5563;--filter-chip-bg:#f9fafb;--filter-chip-border:#e5e7eb;--filter-chip-active-bg:var(--color-primary-soft-bg);--filter-chip-active-border:var(--color-primary-soft-border);--order-card-bg:var(--surface-card);--order-card-border:var(--border-subtle);--order-status-confirmed-bg:#e0f2fe;--order-status-confirmed-text:#0369a1;--order-status-preparing-bg:#ffedd5;--order-status-preparing-text:#9a3412;--order-status-ready-bg:#dcfce7;--order-status-ready-text:#166534;--order-status-completed-bg:#f3f4f6;--order-status-completed-text:#4b5563;--order-status-cancelled-bg:#fee2e2;--order-status-cancelled-text:#b91c1c;--conv-scale:.92;--conv-gap:10px;--conv-card-height-offset:250px;--conv-message-font:12px;--conv-meta-font:11px;--conv-input-line-height:22px;--conv-input-max-lines:3;background:#f3f4f6;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;line-height:1.4}*{box-sizing:border-box}body{margin:0}body.body-scroll-locked{width:100%;position:fixed;overflow:hidden}#root{min-height:100vh}.app-shell{grid-template-columns:250px 1fr;min-height:100vh;display:grid}.sidebar{color:#e5e7eb;background:#111827;border-right:1px solid #1f2937;padding:14px}.sidebar-brand{margin-bottom:12px;font-weight:700}.sidebar-nav{flex-direction:column;gap:6px;display:flex}.sidebar-section{margin-top:10px}.sidebar-section-title{letter-spacing:.06em;text-transform:uppercase;color:#94a3b8;padding:8px 10px 4px;font-size:11px}.sidebar-link{color:#cbd5e1;border-radius:6px;padding:8px 10px;font-size:14px;text-decoration:none;display:block}.sidebar-link.active{color:#fff;background:var(--color-primary-strong)}.sidebar-link-dashboard{margin-bottom:6px}.shell-content{min-width:0}.shell-topbar{background:#fff;border-bottom:1px solid #e5e7eb;justify-content:flex-end;align-items:center;gap:10px;height:56px;padding:0 16px;display:flex}.shell-user-line{white-space:nowrap;align-items:center;gap:6px;display:inline-flex}.shell-user-role{align-items:center;display:inline-flex}.shell-user-role:before{content:"•";color:#94a3b8;margin-right:6px}.page{width:100%;max-width:1280px;margin:0 auto;padding:16px 16px 32px}.page-header{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px;display:flex}.page-header h1{margin:0;font-size:22px}.alert-success{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:8px;margin-bottom:12px;padding:10px 12px;font-size:13px}.topbar{justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.topbar h1{margin:0;font-size:20px}.topbar-right{align-items:center;gap:8px;display:flex}.badge{border-radius:999px;padding:4px 8px;font-size:12px;font-weight:600}.badge.online{color:#166534;background:#dcfce7}.badge.offline{color:#b91c1c;background:#fee2e2}.grid{grid-template-columns:360px 1fr;align-items:stretch;gap:12px;display:grid}.conversations-chat-pane{height:calc(100vh - var(--conv-card-height-offset));min-height:500px}.card{background:#fff;border:1px solid #e5e7eb;border-radius:8px;flex-direction:column;display:flex;overflow:visible}.card-head{border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;min-height:54px;padding:10px 12px;display:flex}.card-head h2{margin:0;font-size:16px}.card-head-left{align-items:center;gap:8px;display:inline-flex}.td-actions{vertical-align:middle}.td-actions-inner{flex-direction:column;align-items:flex-start;gap:6px;display:flex}.td-actions--popover{overflow:visible}.delete-confirm-anchor{vertical-align:middle;display:inline-block;position:relative}.delete-confirm-popover{z-index:40;color:#292524;text-align:left;background:#fff;border:1px solid #e7e5e4;border-radius:12px;width:max-content;max-width:min(260px,70vw);padding:10px 12px;font-size:12px;line-height:1.4;animation:.14s ease-out delete-confirm-pop-in;position:absolute;bottom:calc(100% + 10px);left:0;right:auto;box-shadow:0 8px 24px #0f172a1f,0 0 0 1px #0f172a0a}.delete-confirm-popover:after{content:"";filter:drop-shadow(0 2px 1px #0f172a0f);border:7px solid #0000;border-top-color:#fff;position:absolute;top:100%;left:14px}@keyframes delete-confirm-pop-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.toolbar-card{margin-bottom:12px}.toolbar-row{align-items:end;gap:12px;padding:12px;display:flex}.channel-search-row{align-items:center}.search-input{width:100%;max-width:420px}.toolbar-label{flex-direction:column;gap:6px;font-size:13px;display:flex}.toolbar-select{border:1px solid #d1d5db;border-radius:6px;min-width:280px;padding:8px 10px}.list{flex:1;max-height:calc(100vh - 180px);margin:0;padding:0;list-style:none;overflow-y:auto}.list-item{text-align:left;cursor:pointer;background:#fff;border:0;border-bottom:1px solid #f3f4f6;width:100%;padding:12px}.list-item:hover{background:#f9fafb}.list-item.active{background:#eff6ff}.item-title{margin-bottom:3px;font-weight:600}.item-title-row{flex-wrap:nowrap;align-items:center;gap:8px;margin-bottom:3px;display:flex}.item-title-row .item-title{flex:1;min-width:0;margin-bottom:0}.conversation-assignee-slot{justify-content:flex-end;align-items:center;width:156px;min-width:156px;height:30px;margin-left:auto;display:inline-flex}.conversation-assignee-badge{white-space:nowrap;text-overflow:ellipsis;flex-shrink:0;align-items:center;width:auto;max-width:100%;margin-left:auto;display:inline-flex;overflow:hidden}.conversation-queue-strip{flex-wrap:wrap;align-items:center;gap:6px;margin:6px 0 0;display:flex}.item-text{color:#4b5563;margin-bottom:6px;font-size:13px}.conversation-preview{-webkit-line-clamp:3;line-clamp:3;word-break:break-word;-webkit-box-orient:vertical;max-height:4.35em;line-height:1.45;display:-webkit-box;overflow:hidden;-webkit-mask-image:linear-gradient(#000 0% 55%,#0000 100%);mask-image:linear-gradient(#000 0% 55%,#0000 100%)}.item-meta{color:#6b7280;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr) auto auto;align-items:center;column-gap:8px;width:100%;font-size:12px;display:grid}.item-meta-part{text-overflow:ellipsis;white-space:nowrap;text-align:center;min-width:0;overflow:hidden}.item-meta-sep{color:#94a3b8;line-height:1}.item-meta-date{text-align:right;white-space:nowrap;padding-right:6px}.details-content{flex-direction:column;flex:1;min-height:0;display:flex}.details-header{padding:calc(10px * var(--conv-scale)) calc(12px * var(--conv-scale));min-height:calc(54px * var(--conv-scale));box-sizing:border-box;justify-content:space-between;align-items:flex-start;gap:var(--conv-gap);border-bottom:1px solid #e5e7eb;display:flex}.details-header h2{font-size:calc(16px * var(--conv-scale));flex-wrap:wrap;align-items:center;gap:6px;margin:0;line-height:1.2;display:inline-flex}.details-sync-dot{vertical-align:middle;border-radius:999px;width:8px;height:8px;margin-left:6px;display:inline-block}.details-sync-dot.ok{background:#22c55e;box-shadow:0 0 0 2px #22c55e29}.details-sync-dot.error{background:#ef4444;box-shadow:0 0 0 2px #ef444429}.details-assignee-inline{vertical-align:middle;white-space:nowrap;text-overflow:ellipsis;align-items:center;max-width:220px;margin-left:0;display:inline-flex;overflow:hidden}.details-assignee-dot{color:#94a3b8;margin-left:2px;margin-right:2px;line-height:1}.actions{align-items:center;gap:8px;display:flex}.btn-ghost{color:#334155;background:#fff;border:1px solid #dbe3ef}.btn{color:#111827;cursor:pointer;background:#e5e7eb;border:0;border-radius:6px;padding:8px 10px;font-size:13px}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-warning{background:#f59e0b}.btn-primary{background:var(--color-primary);color:#fff}.btn-danger-outline{color:#b91c1c;background:#fff;border:1px solid #fecaca}.btn-danger{color:#fff;background:#dc2626}.btn-add-soft{background:var(--color-primary-soft-bg);color:var(--color-primary-soft-text);border:1px solid var(--color-primary-soft-border)}.btn-icon{flex-shrink:0;justify-content:center;align-items:center;min-width:36px;min-height:36px;padding:8px;display:inline-flex}.btn-icon svg{display:block}.btn-icon--spinning svg{animation:.75s linear infinite btn-icon-spin}@keyframes btn-icon-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.messages{padding:calc(10px * var(--conv-scale));gap:calc(8px * var(--conv-scale));flex-direction:column;flex:1;min-height:0;margin:0;list-style:none;display:flex;overflow:hidden auto}.composer{padding:calc(10px * var(--conv-scale)) calc(12px * var(--conv-scale));gap:calc(8px * var(--conv-scale));background:#fafafa;border-top:1px solid #e5e7eb;flex-direction:column;display:flex}.composer h3{margin:0;font-size:14px}.composer-hint{margin:-4px 0 4px;font-size:13px}.composer-input{min-height:var(--conv-input-line-height);max-height:calc(var(--conv-input-line-height) * var(--conv-input-max-lines));line-height:var(--conv-input-line-height);resize:none;border:1px solid #d1d5db;border-radius:6px 0 0 6px;flex:1;padding:8px 10px;overflow-y:auto}.composer-entry-row{align-items:stretch;gap:0;display:flex}.crud-form{flex-direction:column;gap:10px;padding:12px;display:flex}.channel-list-card{min-height:calc(100vh - 250px)}.profile-body{padding:4px 16px 20px}.profile-loading{margin:8px 0 0}.profile-hero{border-bottom:1px solid #f1f5f9;align-items:center;gap:18px;padding:8px 0 20px;display:flex}.profile-avatar{color:#fff;letter-spacing:.02em;background:linear-gradient(155deg,#3b82f6 0%,#1d4ed8 100%);border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:56px;height:56px;font-size:18px;font-weight:700;display:flex}.profile-hero-text{min-width:0}.profile-name{color:#0f172a;margin:0 0 6px;font-size:20px;font-weight:700;line-height:1.25}.profile-email{word-break:break-word;margin:0 0 12px;font-size:14px;line-height:1.4}.profile-footnote{max-width:52rem;margin:20px 0 0;font-size:13px;line-height:1.5}.profile-technical{background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;margin-top:20px;padding:16px 16px 14px}.profile-technical h3{color:#475569;margin:0 0 8px;font-size:13px;font-weight:600}.profile-technical-lead{margin:0 0 14px;font-size:13px;line-height:1.45}.profile-tech-dl{flex-direction:column;gap:10px;margin:0;display:flex}.profile-tech-row{flex-wrap:wrap;align-items:baseline;gap:8px 16px;display:flex}.profile-tech-row dt{color:#64748b;min-width:8rem;margin:0;font-size:12px;font-weight:600}.profile-tech-row dd{margin:0}.profile-code{color:#334155;background:#fff;border:1px solid #e2e8f0;border-radius:6px;padding:3px 8px;font-family:ui-monospace,Cascadia Code,Segoe UI Mono,monospace;font-size:13px}.table-wrap{max-width:100%;overflow:visible}.channel-table,.crud-table{border-collapse:collapse;width:100%}.channel-table th,.channel-table td,.crud-table th,.crud-table td{text-align:left;vertical-align:middle;border-bottom:1px solid #f1f5f9;padding:10px 12px;font-size:13px}.channel-table th,.crud-table th{color:#475569;background:#f8fafc;font-weight:600}.channel-row,.crud-row{cursor:pointer}.channel-row:hover,.crud-row:hover{background:#f8fafc}.price-grade-rows{flex-direction:column;gap:8px;display:flex}.price-grade-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.price-grade-row .auth-input{flex:1;min-width:96px}.price-grade-row .price-grade-price{flex:0 0 120px}.price-input{font-variant-numeric:tabular-nums;text-align:right}.btn-icon-inline{flex:none;padding:6px 10px;font-size:13px}.channel-main-text{font-weight:600}.badge-soft{border:1px solid #0000;border-radius:999px;align-items:center;padding:2px 8px;font-size:12px;display:inline-flex}.badge-soft.success{color:#166534;background:#dcfce7}.badge-soft.neutral{color:#475569;background:#f1f5f9}.badge-soft.info{background:var(--color-primary-soft-bg);color:var(--color-primary-soft-text);border-color:var(--color-primary-soft-border)}.badge-soft.warning{color:#9a3412;background:#ffedd5;border-color:#fdba74}.message{max-width:min(82%,620px);font-size:var(--conv-message-font);overflow-wrap:anywhere;word-break:break-word;border:1px solid #0000;border-radius:12px;padding:9px 11px;position:relative}.message p{white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;margin:0 0 4px}.message small{text-align:right;display:block}.msg-user{background:#dbeafe;border-color:#bfdbfe;align-self:flex-end}.msg-agent{background:#f3f4f6;border-color:#e5e7eb;align-self:flex-start}.msg-user:after,.msg-agent:after{content:"";border:6px solid #0000;width:0;height:0;position:absolute;bottom:10px}.msg-user:after{border-left-color:#dbeafe;right:-12px}.msg-agent:after{border-right-color:#f3f4f6;left:-12px}.msg-user:before,.msg-agent:before{content:"";border:7px solid #0000;width:0;height:0;position:absolute;bottom:9px}.msg-user:before{border-left-color:#bfdbfe;right:-14px}.msg-agent:before{border-right-color:#e5e7eb;left:-14px}.muted{color:#6b7280;font-size:var(--conv-meta-font)}.conversation-mode-toggle{background:#f1f5f9;border:1px solid #e2e8f0;border-radius:999px;align-items:center;gap:6px;padding:3px;display:inline-flex}.conversation-mode-toggle .btn{border-radius:999px;padding:6px 10px;font-size:12px;line-height:1.1}.composer-send-btn{border-top-left-radius:0;border-bottom-left-radius:0;min-width:98px;height:auto}.conversations-page .toolbar-row,.conversations-page .card-head{padding-top:calc(8px * var(--conv-scale));padding-bottom:calc(8px * var(--conv-scale))}.state-box{color:#6b7280;padding:16px 12px;font-size:14px}.state-error{color:#b91c1c}.state-box--alert{color:inherit}.alert-user-facing{--alert-fg:#7c2d12;--alert-fg-soft:#9a3412;--alert-bg:#fff7ed;--alert-border:#fed7aa;border:1px solid var(--alert-border);background:var(--alert-bg);color:var(--alert-fg);text-align:left;border-radius:10px;padding:12px 14px}.alert-user-facing--compact{padding:10px 12px}.user-facing-context{margin:0 0 8px;font-size:13px}.user-facing-headline{color:var(--alert-fg);margin:0 0 6px;font-size:14px;font-weight:600;line-height:1.35}.user-facing-hint{color:var(--alert-fg-soft);margin:0 0 8px;font-size:13px;line-height:1.45}.user-facing-retry-line{margin:0 0 6px;font-size:12px;font-weight:600;line-height:1.4}.user-facing-retry-line.yes{color:#a16207}.user-facing-retry-line.no{color:#92400e}.user-facing-detail{color:#78716c;margin:0;font-size:12px;line-height:1.4}.user-facing-compact-text{color:var(--alert-fg-soft);margin:0;font-size:13px;line-height:1.45}.user-facing-compact-strong{color:var(--alert-fg);font-weight:600}.user-facing-retry-tag{text-transform:uppercase;letter-spacing:.02em;margin-left:4px;font-size:11px;font-weight:700;display:inline-block}.user-facing-retry-tag.yes{color:#a16207}.user-facing-retry-tag.no{color:#92400e}.auth-error-panel{margin-top:4px}.auth-page{place-items:center;min-height:100vh;padding:16px;display:grid}.auth-card{background:#fff;border:1px solid #e5e7eb;border-radius:10px;width:100%;max-width:420px;padding:16px}.auth-card h1{margin:0 0 6px;font-size:22px}.auth-form{flex-direction:column;gap:10px;margin-top:12px;display:flex}.auth-label{color:#374151;flex-direction:column;gap:6px;font-size:13px;display:flex}.auth-input{border:1px solid #d1d5db;border-radius:6px;padding:8px 10px;font-size:14px}.auth-submit{margin-top:8px}.bindings-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.faq-answer-cell{max-width:360px}.faq-question-cell{max-width:300px;font-weight:500}.faq-question-legacy-wrap{gap:6px;max-width:300px;display:grid}.faq-question-legacy{font-size:14px;font-style:italic}.faq-term-count{white-space:nowrap;font-size:13px}.faq-question-input{resize:vertical;min-height:56px;font-family:inherit}.faq-keywords-readonly{gap:8px;display:grid}.faq-generated-terms-label{margin:0;font-size:12px}.faq-keyword-chips{flex-wrap:wrap;gap:6px;display:flex}.faq-keyword-chips--compact{margin-top:2px}.faq-keyword-chip{background:var(--filter-chip-bg,#f9fafb);border:1px solid var(--filter-chip-border,#e5e7eb);color:#475569;border-radius:999px;align-items:center;padding:2px 10px;font-size:12px;display:inline-flex}.faq-keyword-chip--more{color:#64748b;background:#f1f5f9}.faq-keywords-empty{margin:0;font-size:13px}.faq-saving-hint{color:#475569;font-size:14px}.drawer-textarea{resize:vertical;min-height:160px}.drawer-textarea--compact{min-height:unset;resize:vertical;max-height:5.5rem;line-height:1.35}.bindings-drawer-user-line{margin:0 0 4px;font-size:14px}.bindings-checkbox-scroll{max-height:min(480px,55vh);margin-bottom:8px;padding:4px 0;overflow:auto}.bindings-channel-row{margin-bottom:6px}.bindings-channel-row:last-child{margin-bottom:0}.bind-item{border-bottom:1px solid #f3f4f6;justify-content:space-between;align-items:center;gap:8px;padding:10px 12px;display:flex}.bind-item-selectable{cursor:pointer}.bind-item-selectable:hover{background:#f9fafb}.bind-item-active{background:#eff6ff}.bind-item-add{background:#f8fafc;border-bottom:1px dashed #cbd5e1}.bind-item-add strong{color:#475569}.checkbox-row{align-items:center;gap:6px;display:inline-flex}.pager-info{text-align:center;min-width:120px}.pagination-bar{box-sizing:border-box;background:#fff;border-top:1px solid #e5e7eb;justify-content:center;align-items:center;gap:10px;width:100%;min-height:48px;margin-top:auto;padding:10px 12px;display:flex}.pager-summary{text-align:center;min-width:200px}.drawer-backdrop{opacity:0;pointer-events:none;z-index:998;background:#02061733;transition:opacity .2s;position:fixed;inset:0}.drawer-backdrop.open{opacity:1;pointer-events:auto}.drawer-panel{z-index:999;background:#fff;border-left:1px solid #e2e8f0;flex-direction:column;width:min(480px,100vw);height:100vh;transition:transform .22s;display:flex;position:fixed;top:0;right:0;overflow:hidden;transform:translate(100%);box-shadow:-8px 0 24px #0f172a14}.drawer-panel.open{transform:translate(0)}.drawer-views-track{will-change:transform;flex:1;width:200%;height:100%;min-height:0;transition:transform .32s cubic-bezier(.32,.72,0,1);display:flex;transform:translate(0)}.drawer-views-track--journey{transform:translate(-50%)}.drawer-view{flex-direction:column;flex-shrink:0;width:50%;min-height:0;display:flex;overflow:hidden}@media (prefers-reduced-motion:reduce){.drawer-views-track{transition:none}}.drawer-header{border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;gap:10px;padding:12px;display:flex}.drawer-header h2{margin:0;font-size:18px}.drawer-form{flex:1;overflow:auto}.drawer-actions{justify-content:flex-end;margin-top:0}.field-help{color:#64748b;margin-top:2px;font-size:12px}.field-help-spaced{margin:0 0 8px;display:block}.price-grade-add-btn{margin-top:8px}.config-menu-variant-block{border:1px solid var(--border-subtle);border-radius:8px;margin-bottom:10px;padding:10px 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var(--border-subtle,#e2e8f0);border-radius:8px;width:fit-content;display:inline-flex;overflow:hidden}.purchase-mode-btn{cursor:pointer;color:var(--text-muted,#64748b);background:#fff;border:none;padding:7px 14px;font-size:13px}.purchase-mode-btn+.purchase-mode-btn{border-left:1px solid var(--border-subtle,#e2e8f0)}.purchase-mode-btn--active{background:var(--color-primary-soft-bg,#eff6ff);color:var(--text-primary,#0f172a);font-weight:600}.purchase-mode-btn:disabled{cursor:not-allowed;opacity:.65}.purchase-field-block{flex-direction:column;gap:8px;display:flex}.purchase-field-label{color:var(--text-primary,#0f172a);font-size:13px;font-weight:600}.purchase-field-label-note{margin-left:4px;font-weight:400}.purchase-price-input{max-width:140px}.purchase-options-list{flex-direction:column;gap:6px;margin:0;padding:0;list-style:none;display:flex}.purchase-option-row{grid-template-columns:1fr 120px 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